1. Order Cancellation

• Orders can be cancelled within 24 hours of purchase by contacting us directly.

• Once dispatched, orders cannot be cancelled.

2. Returns & Refunds

• Due to the nature of gemstones and spiritual products, returns are only accepted in case of:

  • Wrong product received

  • Damaged product on delivery

• Requests must be made within 48 hours of delivery with unboxing video proof.

3. Non-Returnable Items

• Customized, engraved, or personalized items

• Used or damaged products not due to shipping issues

4. Refund Process

• Approved refunds will be processed to the original payment method within 7–10 business days.

5. Exchange Policy

• If eligible, you may exchange the product for another of equal or higher value (difference to be paid by customer).

📌 Contact Details (for all three policies):

• Company: Shraddha Agate & Gemstones

• Address: FF 104-105, Abhishek Complex, Old Padra Rd, Above Lenskart Showroom, Akshar Chowk, Hira Nagar, Vadodara, Gujarat – 390007, India

• Phone: +91 90337 22153